Ann is a Corporate Executive with over 25 years experience in a variety of service-based industries and is President of People Ink, her consulting company that helps organizations create unique workplace cultures based on values and performance. She held the position of Vice President of the People Department for Southwest Airlines and Executive Vice President of Team Services for Promus Hotel Corporation and most recently, the Executive Vice President of People for JetBlue Airways where she currently remains as a Board Member.
Ann has a respected reputation in the industry for her creative approach to creating customer-centric cultures. During her tenure with Doubletree Hotels, later Promus Hotel Corporation, she built a service culture focused on delivering outstanding service to Guests. During the time Ann headed the People Department at Southwest Airlines, she solidified Southwest’s reputation of retaining and hiring the best people in the airline business despite Southwest’s rapid growth during that time.
As one of five founding executives, Ann took responsibility for the creation of JetBlue Airways Corporation’s People Team in New York. In her role as head of human resources, Ann has been a key member of the executive team, and is extremely successful in her role as internal counsel to executives in every discipline in the organization.
Ann is a popular speaker on the subject of customer service and how to build a strong high-performing culture.
Her community involvement includes Director on the University of New Mexico Health Sciences Center Board, University of New Mexico Alumni Association Board, University of New Mexico Presidential Award Advisory Committee, Chairman for Safer New Mexico Now, and Board member of New Mexico Appleseed. Ann has formerly served on the boards of P.F. Chang’s China Bistro, HireVue, Inc., Restoration Hardware, Accion New Mexico, Albuquerque Community Foundation and the University of New Mexico-Robert O Anderson School of Business National Advisory Board.
Ann has an MBA in Management from the University of New Mexico and her book “Built on Values” was released in January 2011.